ROLE OF STAKEHOLDER

    PartCriteriaExplanation 2020Evidence 2019
    CRole Of Stakeholder
    C.1The rights of stakeholders that are established by law or through mutual agreements are to be respectes
    C.1.1The existence and scope of the company's efforts to address customer's welfare ?As stated in Code of Conduct, it is regulated that: In line with IPCM's focus on customer-centricity, the IPCM personal is required to be committed to providing equal attention, price, quality, time, and security through providing services with good quality standards to customers.-
    C.1.2Supplier/contractor selection procedures ?IPCM has a procedure regarding "Procurement of Goods and/or Services at PT IPCM." This guideline regulates the supplier selection procedure.-
    C.1.3The company's efforts to ensure that its value chain is environmentally friendly or is consistent with promoting sustainable development ?The IPCM's Corporate Governance Code has a clause on social and environmental preservation.

    The Board Manual regulates to ensure the assets and business locations and other Company's facilities comply with the laws and the regulations related to occupational health and safety and environmental preservation.
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    C.1.4The company's efforts to interatc with the communities in which they operate ?The IPCM's Corporate Governance Code has a clause on social and environmental. The Board Manual regulates to ensure the assets, business locations, and other company's facilities comply with laws and regulations related to occupational health and safety and environmental preservation.-
    C.1.5The company's anti-corruption programmes and procedures ?The anti-corruption program is regulated in several policies, namely the Board Manual, the Code of Conduct, and the Gratification Control Policy. Illegal Levies Reporting, and the Whistleblowing System (WBS) Implementation.-
    C.1.6How creditors' right are safeguarded ?IPCM does not yet have a Creditor Rights Protection policy ?-
    C.1.7Does the company have a separate report/section that discusses its efforts on environment/economy and social issues ?IPCM has prepared a Social Responsibility Report separated from the Annual Report.-
    C.2Where stakeholder interest are protected by law, stakeholder should have the opportunity to obtain effective redress for violation of their rights
    C.2.1Does the company provide contact details via the company's website or Annual Report which stakeholders (e.g. customers, suppliers, general public etc.) can use to voice their concerns and/or complaints for possible violation of their rights ?IPCM has included a contact address (contact us) on the website and in the Annual Report.-
    C.3Mechanisms for employee participation should be permitted to develop
    C.3.1Does the company explicitly disclose the policies and practices on health, safety and welfare for its employees ?The Code of Conduct regulates occupational health and safety.-
    C.3.2Does the company expilicitly disclose the policies and practise on training and development programmes for its employees ?The policy regarding training programs for employees is contained in the Board Manual, and disclosures of training participated during the 2019 fiscal year were contained in the Annual Report published in 2020. -
    C.3.3Does the company have a reward/compesation policy that account for the performance of the company heyond short-term financial measures ?No reward/compesation policy that accounts for the Company's performance beyond short-term financial measures.-
    C.4Stakeholder including individual employee and their representative bodies, should be able to freely communicate their concerns about illegal or unethical practices to the board and their rights should not be compromised for doing this.
    C.4.1Does the company have a whistleblowing policy which includes procedures for complaints by employees and other stakeholders concerning alleged illegal and unethical behaviour and provide contact details via the company's website or annual reportIPCM has policies on Gratification Control, illegal Levies Reporting, and the Whistleblowing System Implementation, including procedures for complaints by employees and other stakeholders concerning alleged illegal and unethical behavior and provide contact details via the Company's website or in the Annual Report.-
    C.4.2Does the company have a policy or procedures to protect an employee/person who reveals alleged illegal/unethical behaviour from retaliation ?Through policies on the Gratification Control, Illegal Levies Reporting, and the Whistleblowing System Implementation, IPCM personnel or stakeholders who report will be protected, both in terms of confidentiality of identity and possible retaliation from the reported party.-